School Shop Update for Parents, Guardians & Carers May 2020
The Covid-19 Pandemic has changed many things and these will likely remain changed for some time to come. We have managed to remain operational during the lockdown to enable us to continue with our preparations for Back to School.
Much of the uniform stock we require has already arrived and we will continue to receive goods through May & early June. As yet we haven’t been advised of any delays, but we do expect there may be some minor delays as we approach the Back to School season and potentially there may be delays obtaining replenishment stock over the summer, but as yet our supply chain has not suggested this will be the case.
We expect there will be plenty of stock to go round but not everyone can order at the same time for a variety of reasons, so please be considerate when ordering we’re all in this together and we’ll all get through it by working together.
From Tuesday 26th May we will re-open our shop in York and we will operate an appointment system for shop visits so that we can control the number of people in our shop at any given time. Again the picture right now is not absolutely clear and we will be able to provide an update as we get more information, but in readiness for the summer it is likely we will have to extend opening hours and include Sundays to ensure sufficient slots for customers.
It is really important that you check the situation before visiting our shop, particularly over the summer, we wouldn’t want to have to turn you away because we couldn’t accommodate you.
If you do come to the shop, please limit the number of people visiting to 1 parent and 1 child, unless you have more than one child who needs uniforms.
You will understand that paramount to everything is the safety and welfare of our customers and staff, it is likely that this will be a challenging Back to School and we will need everyone’s patience and understanding to get the job done.
Online orders can be placed at any time, as we get further into the Back to School period and we receive more orders it will take longer to process orders, therefore please order as early as you are able and expect to wait between 2 to 3 weeks for your order to arrive during the peak of the season in late July& early August.
Cut off date
The cut -off date for guaranteed delivery of online & telephone orders is likely to be between 24th July & 31st July, please check our website for up to date information and we will ask to schools to continue to reinforce the information so everyone knows what is happening.
If you place an online order and need to return 1 or more items for exchange or refund, you can package up your items and take this to school for collection by ourselves, school will advise what dates they will be open for you to drop off returns. We will process the return and any replacement goods will be sent to your home address.
Please ensure you put a mobile number on the returns form as we can then update you by text on the progress of your return.
If you need us, we are here to help on 01904 607331 or by e-mail to email@example.com
New School Shop Website
We have recently launched our new website which will bring a much improved online shopping experience for customers, the website address isn’t changing but you may need to refresh your computer setting if you don’t see the new site.
You can do this by clicking on “Parents Login” in the top right hand corner of the website. Once you’ve created an account you’ll be able to view any orders placed, update your details and retrieve forgotten passwords.
How to find your school
Below the header on the blue task bar to the right hand side is a search box titled “Find my School” if you start to type your school name in this box you will be presented with matching options, click on the option you want and your school products will load. You can also find all the schools we supply by clicking the link to “Our Schools”.
Once you’ve found your school and all the products are displaying, click on the image of the product you want, to open the individual product page.
Select the required size and anything else you may need to choose, such as colour and quantity then add the item to your cart. To select the next product there is a drop down menu of the left had side of the screen below the school logo.
Once you have everything in your cart you can checkout. You don’t need to register to use our site, but if you do you will be able to look back over previous orders and set your delivery options, such as a work address or a relative’s address.
Add all the required information, if you have a mobile number that would be the best one to use instead of your landline number. Orders for York High School are normally delivered to school for pick up from the school reception, but due to the Covid-19 situation we have decided to deliver these to your home address.
Once you are ready to pay you will be taken to a payment page using Sagepay as we always have done. Once your payment is confirmed you be directed back to our website where you’ll see an order confirmation message.
You should receive a confirmation of your payment from Sagepay and an e-mail confirmation of your order.
Once we have received your order we’ll begin processing and you will receive email updates as your order progresses through our system.
We have a number of status that apply to orders such as “With Embroidery/Printing” or “With Packing”
When the order is complete you’ll receive your final e-mail, orders are despatched with Royal Mail and it takes 2-3 days for the goods to arrive AFTER we have completed your order.
Updates during Back to School
Back to School is a very busy time and it takes much longer than normal to complete orders. Order status e-mails will keep you informed of the progress of your order, you can call us to get an update on your order but please leave 10 days from placing your order before you contact us.
Please don’t come to the shop to try to get your order or to ask to make changes, we won’t be able to do anything for you in the shop in relation to online orders.
Year 9 Students and Parents
We have finalised the options process and are in a position to inform you next week which options you will be studying next year. We will be informing you by student and by parent e mail next week so keep an eye out for this information. If you have not received an e mail by the end of next week or you have any questions about the options that you have been allocated please contact Assistant Headteacher Clair Kitchen on the following E mail address firstname.lastname@example.org
The Local Authority have put together a survey to find out what children and young people with additional needs in York are thinking, regarding their transition back to school/college.
We would like to hear from children/young people with Special Educational Needs or Disabilities in York, to ensure that the support being put into place is the best it can be to guarantee your children/young people a positive transition back into school.
Please either ask your child/young person to complete the short survey or support them in doing so, it will take around 3-5 minutes.
If you have any questions, please contact Laura.Brown@york.gov.uk
Local Offer and Participation Officer
City of York Council
Contact Details - 30/4/2020
Dear Parents and Carers
If you have changed your phone number in the last few weeks/months and you are unsure if you have told the school, please contact email@example.com . Please leave your new number, your name and your child's name. This is so that we can keep in touch with you, and it is particularly important during this extended period of lock down.
Mr J Louth
York Schools and Academies Board Update - 29/4/2020
We have been asked to publish the following statement from the York Schools and Academies Board.
Free School Meals - UPDATE
The National Voucher Scheme is now in place, and the first vouchers are due to be emailed out to families on Friday 17th April.
Please check your email inbox (and junk / spam emails) for information from EdenRed (firstname.lastname@example.org), the Governments voucher scheme provider.
The Department of Education and EdenRed have produced a guide with Information for Parents and Carers on the scheme and where the vouchers can be used.
Although we are expecting vouchers to be issued on Friday 17th April, due to high demand there may be some delays.
If you have not received your voucher email by Monday 2oth April please email email@example.com and a member of the team will contact you.
If you believe you may qualify for Free School Meals, please complete the application form via the link on the right.
Information on GCSE Grades for Parents
Parents Guide to School Closure (Updated 25/3/2020)
A brilliant guide for parents on school closures can be found here.
Show My Homework
Thank you to all of you who have been so kind in your praise for the work that has been set and marked on SMHW. We are aware that the volume of work can appear overwhelming at times and that the due dates have caused some anxiety. As always at YHS we do not settle for thinking we know best and are always looking to consult with parents and students on how to improve things. With this in mind can i encourage you to follow the following link and take a two minute survey which will help us plan for after Easter.
Keeping Things as Normal as Possible
We want to keep the school running as normally as possible in these unusual times. We are aiming to issue reports for year 7 to 10 at the end of this week without attendance and punctuality data.
On the same theme our Heads of House are currently sending out the awards certificates that would have normally have been part of the end of term awards assembly.
Free School Meals
The National Scheme will be in place for after Easter but this is not during the Easter period. As a school we have taken the decision along with our Primary Schools to continue to provide Free School Meal vouchers for both Easter weeks in order to help our community through these difficult times. We can not guarantee that we will be able to continue this provision in future holiday periods if we remain closed.
All the best and stay safe
Advice on talking to your children about Coronavirus
- Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing: https://youngminds.org.uk/blog/talking-to-your-child-about-coronavirus/
Free School Meals During Closure (published 19/03/20)
From Monday when the school is closed those entitled to free School Meals will be able to order a lunch by completing the order form on the website before 10 am. The order form is on the parent part of the Information in the event of school closure page. If you complete the form you will be able to collect the lunch from school reception between 12 and 1. We expect in the future that the government will introduce a national voucher scheme but until then we will continue to offer this service to our community.
During these difficult and changing times, we have to prepare for a possible school closure. If York High School closes, our main communication source will be email. To prepare for this and to ensure we have a working email address for all our parents, we have sent a ‘test’ email to your main email address.
If you have received this email, there is no further action needed. If you did not receive the email, then please reply to the text sent at 13:00 with an up to date email address, your name and your son/daughters name. We will then update this on our system and you will receive all correspondence if we were to close.
Please keep an eye on our website and Facebook page for any further updates.
We thank you for your continued support and understanding during this challenging time./